Jabatan Akademik : Lektor Kepala
Jabatan Fungsional : -
Pendidikan Tertinggi : S3 Ilmu Ekonomi, Universitas Airlangga
Status Ikatan Kerja : Dosen Tetap
Bidang Keahlian : Manajemen Pemasaran
No |
Perguruan Tinggi |
Bidang Ilmu |
Gelar Akademik |
Tanggal Ijazah |
Jenjang |
---|---|---|---|---|---|
1 |
Universitas Palangkaraya |
Manajemen |
Drs. Ec. |
1990 |
S1 |
2 |
Universitas Airlangga |
Ilmu Ekonomi |
M.Si. |
2000 |
S2 |
3 |
Universitas Airlangga |
Ilmu Ekonomi |
Dr. |
2012 |
S3 |
+ PENELITIAN
2019 | Ketua | Pengembangan dan Implementasi model S-OCB dan Servqual pada Industri Perbankan di Indonesia | Kemenristek Dikti
2020 | Ketua | Pengembangan dan Implementasi model S-OCB dan Servqual pada Industri Perbankan di Indonesia | Kemenristek Dikti
+ PENGABDIAN MASYARAKAT
Talkshow Radio: Relationship Marketing, Customer Relationship dan hubungannnya dengan Kepuasan dan Loyalitas | Wilayah | 2019
Narasumber Pelatihan: Penatalayanan Dalam Pernikahan (Pengelolaan Keuangan Keluarga) | Wilayah | 2019
Narasumber Webinar: Membangun Service Quality, Service Organization Citizenship Behavior dan Customer Citizenship Behavior Pada Bank masa New Normal | Nasional | 2020
+ PUBLIKASI ILMIAH
2017 | The Development of Service Quality Model as a Criterion in Selecting the Banks in Indonesia | Vol15 (2): 2017 | Polish Journal of Management Studies
2018 | The Influence of Brand Image, Brand Trust, Perceived Quality and Perceived Value on Consumer Purchase Intention at Different Categories of Product | Volume Number 5, May 2018 | Advanced Science Letters
2019 | Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in Indonesia | Vol 4 No 17 (2019) July | Religación. Revista de Ciencias Sociales y Humanidades
2019 | Benefits Sought, Service Quality, and Their Relationship with Satisfaction and Loyalty of Banking Customers in Indonesia |Vol. 6 (12): 2019 | International Journal of Advanced and Applied Sciences
2020 | Positive Impact of Service Quality and SOCB: Implementation and Evaluation From The Perspective of Banking Employees and Customers. | Vol 32 (4) 2020 | Science International-Lahore
2020 | Mengembangkan SOCB dan SERVQUAL | Vol. 3 No, 2 (2020) | Jurnal Penamas Adibuana
2021 | Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers | Volume 33, Issue 1, 2021 | Market-Tržište
+ Penyampaian Makalah Secara Oral Pada Pertemuan / Seminar Ilmiah
4th International Conference Business, Tourism and Technology 2020 (4th ICBTT 2020) | SATISFACTION: AN INTERMEDIARY IN CREATING BANKING CUSTOMERS’ LOYALTY AND CCB | 24th - 25th October 2020
2nd International Conference on Knowledge, Information and Human Resource Management 2018 (KIHREMIC 2018) at Phuket, Thailand | Perception, Gap and Reflection of S-OOCBs Dimensions and Their Influence on Servqual From the Perspective of Banking Employees and Customers in Indonesia | 12th-14th October 2018
2nd Japan International Conference on Business, Management Studies and Social Science | Service Recovery and Its Effect On Students’ Satisfaction, Trust and Word of Mouth (WOM) At Private Universities in East Java, Indonesia | Thursday, 30 August 2018
+ PRESTASI / PENGAKUAN / PENGHARGAAN
+ Penulisan Buku yang diPublikasikan
+ ORGANISASI
+ PENGALAMAN LAIN
International Editorial Board Journal Ventura
Reviewer pada Asia Pacific Journal of Marketing and Logistics
Reviewer pada Jurnal Ilmiah Manajemen Fakultas Ekonomi
+ Mata Kuliah yang diajarkan
+ Sertifikasi
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